ORDERS & PAYMENT
- Why can’t I see the Cash On Delivery (COD) option?
- If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
- Is there any additional charge for Cash On Delivery (COD) orders?We have a COD charge of Rs. 29/-. This is subject to change
- How can I get my order delivered faster?We currently offer expedited delivery for a few select pin codes and products either through Same Day Delivery or Next Day Delivery at a nominal cost of ₹29. You can check the eligibility at checkout page.
- I wish to add few more products in my order. Will it be possible?Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
- How do I cancel the order I have placed?
- Tap on the “My Orders” section under the main menu of your App/Website and then select the order you want to cancel. The 'Cancel' option will only be available before your order is shipped. If you are facing an issue, please email us at richdaddy2424@GMAIL.COM and we will sort it for you.
- What should I do if my payment fails?In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at richdaddy2424@gmail.com
- How to place an order?To place your order, follow these steps :
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
- Once you’re done, click the ‘Add To Cart’ button.
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
- From there, you can either login to your existing The Souled Store account or simply continue as a 'New User' and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
- How do I know if my order was placed successfully?
- Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
- You’ll receive another email & SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
- How do I check the status of my order?
- To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on your left hand side of the screen.
- Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
- After your order has been successfully placed, you will immediately receive a confirmation and order details via email, Whatsapp, and SMS. Once your products have been shipped, you will be notified again via email, SMS, and Whatsapp.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end with reasons and the revised shipping and delivery timelines.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at richdaddy2424@gmail.com, we will see what we can do to help.
- What do I do in cases of failed delivery?Incases of delivery attempt failed by courier partners, you will receive communications for next steps basis which we'll reattempt the delivery
- Why is my order not showing?This could be because of a technical error. Please share this with us over email -richdaddy2424@gmail.com
- Can I buy multiple products in a single order?Yes, you can buy multiple products in a single order.
- Can I place an order on Cash On Delivery?Yes, you can place an order using Cash On Delivery. Maximum COD amount allowed is 4k.
ORDERS & PAYMENT
- Why can’t I see the Cash On Delivery (COD) option?
- If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
- Is there any additional charge for Cash On Delivery (COD) orders?We have a COD charge of Rs. 29/-. This is subject to change
- How can I get my order delivered faster?We currently offer expedited delivery for a few select pin codes and products either through Same Day Delivery or Next Day Delivery at a nominal cost of ₹29. You can check the eligibility at checkout page.
- I wish to add few more products in my order. Will it be possible?Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
- How do I cancel the order I have placed?
- Tap on the “My Orders” section under the main menu of your App/Website and then select the order you want to cancel. The 'Cancel' option will only be available before your order is shipped. If you are facing an issue, please email us at richdaddy2424@GMAIL.COM and we will sort it for you.
- What should I do if my payment fails?In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at richdaddy2424@gmail.com
- How to place an order?To place your order, follow these steps :
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
- Once you’re done, click the ‘Add To Cart’ button.
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
- From there, you can either login to your existing The Souled Store account or simply continue as a 'New User' and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
- How do I know if my order was placed successfully?
- Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
- You’ll receive another email & SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
- How do I check the status of my order?
- To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on your left hand side of the screen.
- Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
- After your order has been successfully placed, you will immediately receive a confirmation and order details via email, Whatsapp, and SMS. Once your products have been shipped, you will be notified again via email, SMS, and Whatsapp.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end with reasons and the revised shipping and delivery timelines.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at richdaddy2424@gmail.com, we will see what we can do to help.
- What do I do in cases of failed delivery?Incases of delivery attempt failed by courier partners, you will receive communications for next steps basis which we'll reattempt the delivery
- Why is my order not showing?This could be because of a technical error. Please share this with us over email -richdaddy2424@gmail.com
- Can I buy multiple products in a single order?Yes, you can buy multiple products in a single order.
- Can I place an order on Cash On Delivery?Yes, you can place an order using Cash On Delivery. Maximum COD amount allowed is 4k.
SHIPPING & TRACKING
- How do I track my order?You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.
- How can I track my Return Status?You, can go to "My Orders" page and check the status of your return on the product you wish to.
- What is the estimated delivery time?Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)
- Are there any cancellation charges?No, there won't be any cancelation charges.
SHIPPING & TRACKING
- How do I track my order?You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.
- How can I track my Return Status?You, can go to "My Orders" page and check the status of your return on the product you wish to.
- What is the estimated delivery time?Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)
- Are there any cancellation charges?No, there won't be any cancelation charges.